Tuesday, December 2, 2014

Uh...Security Please?

Nursing is definitely a customer service based profession.  Nurses deal with people which can make it very frustrating, because people can be very difficult to handle at times. 
In my experience as a nurse, one of the many areas of healthcare that needs vast improvement is communication skills.  This is an important skill that all healthcare professionals should possess, however many times patients/family members are left wondering if there are any communication skills present in the healthcare profession. 
As part of my job as resource RN, it is my responsibility to handle any customer service issues that may arise on my shift.  I’m going to be honest and say that I HATE this part of the job and would much rather be able to hand it off to someone else.  Unfortunately that is not an option. 
A few nights ago, I was called to one of the wings by a nurse who was having a problem with a patient’s wife, daughter and son.  When I arrived, the nurse informed me the family was upset because they were under the assumption that the patient was going to have surgery that evening and it was getting late and they were curious as to why he had not left for the OR.   As the nurse continued explaining the situation it became clear, the plan of care did not include surgery of any sort, rather the patient was going to be discharged as soon as possible and evaluated at the outpatient clinic. 
As the nurse was explaining this to me, we heard yelling and screaming coming from down the hall.  As we went to investigate we found this particular patient’s family carrying on about the plan of care.  They were irate and yelling at everyone who crossed their path.  Now there are many problems with this situation.  First this patient was in a semi-private room, meaning there was another patient being exposed to the angry tyrant.  Second it was the middle of the night and the rest of the patients were trying to sleep, trying being the key word at this point.  And thirdly, the patient in question was lying in bed with a stressed out look on his face.  He was trying to calm his family down with no success.  As the family continued yelling, the patient began to look sicker and sicker.  Upon checking his vital signs, it was discovered his blood pressure was 210/267, which is extremely high.  At this point, this had become a patient safety issue and the situation needed to be handled. 
We tried to talk with the family members, but there was no calming them down.  We paged doctors on call and they came up to discuss the plan of care with the family.  This just resulted in the daughter storming out of the patient room, and entering the waiting room, where she began to throw around the coffee cups and coffee packets.  At this point, I realized there was really nothing I could do to diffuse the situation and had only one option.  So I paged security and asked them to escort the family out of the hospital. 

Security arrived and told the family to take it outside.  This resulted in one last loud and abusive tantrum before security removed them.  As soon as the family left the floor, a sense of quiet entered the wing once again.  The patient distressed rather quickly and his blood pressure returned to normal.  He was able to get some rest and by the time his family returned a few hours later, they had calmed down and was able to talk about the plan of care with clear heads.   As it turned out the problem resulted from one team of doctors telling the patient/family they were going to do surgery before discussing their decision with his primary team who had decided surgery was out of the question.  If there had been just a little bit of communication between these members of the healthcare team, this situation could have been averted and my night would have been a lot quieter.

Tuesday, November 25, 2014

Where has the dignity of death gone?

Its been three years since I graduated from nursing school and began working in a med-surg Acute care unit in a large academic hospital.  During an ACLS class, a nurse gave a presentation on the various kinds of strokes.  Noting the difference between supratentorial and infratentorial strokes-the former being more survivable and the latter having a more severe effect on the body's basi functions such as breathing-she said that if she were going to have a stroke, she knew which type she would prefer.  "I would want to have an infratentorial stroke.  Because I don't even want to make it to the hospital."
She wasn't kidding, and after working in a hospital for this long, I understand why.  Something else I emphasize with are the nurses who voice their advocacy for natural death-and their fear of ending up like some of our patients, in regular discussions of plans for DNR tattoos.  For example: "I am going to tattoo DO NOT RESUSCITATE across my chest.  No, across my face, because they won't take my gown off.  I am going to tattoo DO NOT INTUBATE above my lip."
One of my friends and co-nurses says that instead of DNR, shes going to be DNA.  Do Not Admit.  We know that such plainly stated wishes would never be honored.  Medical personnel are bound by legal documents and orders, and the DNR tattoo is at most just a very dark joke.
But I know of a nurse who has instructed her children never to call 911 for her, and readily discusses her wishes (or suicide pact as she calls it) with her husband.  You will never find a group less in favor of automatically aggressive, invasive medical care than nurses, because we see the pointless suffering it often causes patients and their families. 
I cared for a woman in her late 90's whose family had considered making her a DNR but decided against it.  After a relatively minor stroke that left her awake but not lucid, she went into kidney failure and started on hemodialysis.  Because she kept pulling out her IV lines and the feeding tube we had dropped into her nose and down into her stomach, we put boxing glove-like pillow mitts on her hands. 
When I approached with her medicine, she batted at me with her gloves, saying, "NO, STOP!"  She frowned, shook her head and then her fist/glove at me.  Her wishes were pretty clear, but technically she was "confused", because when I asked her name, the date and location she failed to give me the correct answer.
During the next shift, her heart stopped beating.  But despite the "professional arguing" among her medical care-givers about her advanced age and poor state of her health, her family had nonetheless decided that we should do "everything we possibly can" for her, and so she died in a frenzy of nurse's pumping her with vasopressors and doing chest compressions.  She spent the last few minutes of her life suffering with probably a few cracked ribs.
Another example, of a patient with advanced cancer, in this case an elderly woman with a well-informed husband who knew his wife was dying and that she didn't want to end her life with an extended hospital stay.
After her last tumor resection, this woman developed an infection, and during a meeting with her husband the attending doctor explained that he main problem we were immediately dealing with was the infection, which was bad and could well be something she would not recover from.
The patient's husband explained that he knew that his wife didn't want to be there and that her underlying diagnosis plainly meant that her life was going to end, that they both understood this and didn't want to painfully draw things out.  The he asked if he had any decisions to make, in effect being as blunt as he could without simply insisting that they withdraw care then and there.
The doctor said no.  She said that the patient needed to complete the antibiotics to see if the infection could be cured, after which they could approach the question of whether to continue with medical care.  So the husband's efforts went unheard and the patient ended up in the ICU, comatose, for two more weeks, quite the opposite of her stated wish, before everyone agreed to let her go.
Nurses love the opportunity to save a life.  It's why we chose our career, to help make a difference in someone's lives.  And yes there are occasions when this happens in the hospital, and it is exciting and miraculous.  But in the instances I've described, and many, many others, nobody involved is under the delusion that live is being saved.
The absurdity weighs me down, and so i want to describe it to you.  Medical science can do incredible things.  But you would not believe the type of life these life-sustaining treatments often allow.
People who are at the end of their life and are being kept alive artificially have a way of shutting down.  Fighting this process is not a peaceful act.
Most patients end up on ventilators, with plastic tubes pushed into their mouths and down their tracheas in order to provide respiratory support.  The tubes are taped to their faces, and patients who can move at all are usually both tied down by their arms and sedated when on a ventilator, because it is so physically uncomfortable that patients will use their last ounce of strength to pull the tube out of their mouth.
Intubated patients, and patients in comas are unable to clear their respiratory secretions and so we stick smaller rubber tubes connected to suction into the breathing tube, down their trachea and towards the entrance to the lungs themselves, in order to vacuum the secretions out of their lungs.  Only adding to their discomfort.
These patients obvisouly can't eat, so they will have had a feeding tube pushed up their nose or through their mouth and their esphogus, down into their stomach.  This often takes a few tries, requiring us to pull up the bloody tube, re-lube it and push it back in at a different angle.
If a patient is ill enough, these instruments will be replaced with a tracheostomy in the neck rather than a tube down the mouth and a feeding tube going directly into the stomach rather than down the nose.  These are for patients who aren't expected to be able to eat or breathe independently in the long term.
These patients often develop diarrhea, simply because of the liquid food they receive, cans of smelly, nutritionally balanced, tan-colored slush; and sometimes because they have acquired a very hardy and aggressive bacteria, C. diff that is widespread in hospitals and causes profuse, foul stool.  If they have diarrhea several times a day and their skin is exposed to it, the skin begans to break down, and so we place a rectal tube in their bottom, held in place beyond the rectum with small water filled balloon.
The diarrhea drains into a clear bag that hangs on the side of the bed. 
Breathing, feeding and rectal tubes are only part of it.  These patients also have catheters and IVs, often larger IVs that are placed centrally, threaded straight toward the heart to allow us to push drugs in concentrations that would damage smaller veins.
Healthier hospitalized patients complain sometimes about their IVs and frequently about their urinary catheter, a rubber tube up your urethra isn't pleasant.
You think all that sounds unpleasant and torturous, I haven't even had the opportunity to explain about the heparin injections.  We treat most patients with small shots of heparin in the subcutaneous flesh, in order to prevent blood clots.  This makes them bruise easily and many patients are often peppered with tiny bruises from the shots.
It's been said that dying is easy and it's living that's painful.  Not so in the world of healthcare as a patient.  Patients who have a hope of recovering from their injury, genuinely surviving it, may be fighting to live.  For them the torturous days as a patient are required in order to surmount their illness.  And there are always cases where nobody knows what the outcomes may be, where the right thing to do is maintain physical function and give the body time to heal.
But time and again we care for patients who are fighting to die, and having a very hard time of it, because in the hospital there are only two ways to die: with permission, too often not granted or granted too late, or in the last-ditch fury of a full code blue.
We are not helping these people by providing all this intensive care.  Instead, we are taking these people and turning their bodies into nothing more then grotesque containers, and reducing their lives to a set of numbers: monitoring input ant output, lab values and vital signs, which we tweak to keep within normal ranges by adjusting our treatments, during the weeks and days immediately preceding their death.  This the opposite of what should be prioritized when a person is known to be nearing the end of their life without the hope of getting well.  
Nursing is a difficult job, emotionally and physically, and many times we are made to question our work.  Many times we have to deal with feeling that our work is morally questionable and at times reprehensible.
Our goal is to help these people, and assuming that prolonging their lives for the longest time possible is the only way to do this is a foolish and harmful mistake.  We have forgotten that our patients need to have the choice to choose to die with dignity instead of wasting the last few days, hours and minutes of their life fighting for the right to die on their terms.  


When a nurse Says Goodbye


Just the other day, I was aked, "How do you sleep at night?" by the friend of a patient who was dying.  But I was not asked nicely.  I was asked very sarcastically, all because I was one of the participants in the bearer of bad news.  "There is nothing else we can do. Your loved one is going to die."

Nurses don't enjoy being the bad guy.  And we don't enjoy having to agree with the bad news just given to the loved ones of those dying.  The truth is, every one of us would love nothing more then to see you get that miracle you are praying for. But we would rather be the bearers of bad news than the encourager of false hopes.

We survive twelve hour shifts, often several of them in a row, with breaks only long enough for a drive home, a shower, and a nap before returning to care for very sick people all over again.  Exhausting! And not only physically, but emotionally as well. 

You see, we may leave our charting at work, but we bring our worries home with us.
"Did I miss anything?" Was there anything else I could have done for her today?" And at 2am (or 2 pm for those night shifters), when we wake up for a moment in the night, our thoughts immediately as we look at the clock return to your loved one..."Gosh, I wonder how she's doing right now."

We know every inch of our patients skin.  We know how they react to our touch, how they respond to each one of their family members, and know how they will respond to their medications.  We watch people go in and out of the rooms, and we very protectively question them..."Who are you? Did you need something?" Or to technicians who enter their rooms..."What are you doing with my patient?"  We turn them, tuck them in with soft pillows, rub their feet with lotion, cover them snuggly, reassure them, caress their forehead, and tell them it's going to be okay.

AND WE TELL THEM GOODBYE.

Often some of the most intimate moments are behind curtains with the door closed.  We really do care for your loved ones.  Nurses are people too.  We are mothers, daughters, sons, fathers, brothers, and sisters.  And we too, have lost loved ones.  We know what a breaking heart feels like, and when your loved one is dying, and we have had the privilege of caring for them...our heart gets another ache in it, and it often causes us to recall loved ones we miss dearly!

So we close the curtain.  We caress their forehead, we hold their hand.  We look them in the eye and say, "You did a good job.  You are a GOOD mom or dad! And your family is going to be okay! Yes, they are going to miss you, but they will be okay!"
WHAT A PRIVILEGE IT IS TO CARE FOR YOUR LOVED ONE...

I missed saying goodbye to the family member of my patient the other day, because I was off the floor when he left.  I so regret missing seeing him off, because he was so appreciative and kind.  I would have liked to say goodby.

So because I was unable to tell him...I'd like to tell anyone who has ever told a nurse that they appreciated her or him...here is what I would have told him...

"Thank you!!! Thanks for the honor of caring for your loved one.  Thank you for acknowledging me and not being angry at me because of the horrible prognosis we hated giving you.  Thank you for having the courage and strength to honor your loved one's wishes and letting them go with dignity, comfort and peace!"

"THANK YOU FOR TREATING ME KINDLY"

We nurses care for ALL of our patients, but sometimes, there are just some who we will never, ever forget.
And remember that very last "turn" with the curtain drawn and the door closed? That just might have been when we said our goodbye...